Store Policy
Last Updated: July 20, 2026 | Please read our policies before placing your order.
Jump to: Substitution Policy | Refund Policy | Delivery Policy | Payment Methods
Floral Substitution Policy
At Plattsburgh Flower Market, every arrangement is custom designed to match the photos and descriptions on our website as closely as possible. Because flowers are a product of nature and subject to seasonal availability and market conditions, substitutions may be necessary to ensure freshness, quality, and on-time delivery.
By placing an order online with Plattsburgh Flower Market, you acknowledge and agree to our substitution policy.
If a flower, plant, or container pictured is unavailable, our professional florists will substitute with premium flowers of equal or greater value in a similar style, color palette, and overall aesthetic. Our substitution policy applies to individual stems and products within an arrangement, not the overall design intent. We will always strive to preserve the look and feel of your original selection while using the highest quality flowers available.
Order Preferences: If you have a specific color preference or allergy concern, please include it in the order notes at checkout. We will do our best to accommodate your request, but availability cannot be guaranteed.
Holiday Pricing & Market Availability: Due to increased demand and wholesale market fluctuations, prices for certain floral varieties, especially roses, may be higher during major floral holidays including Valentine's Day, Mother's Day, and Christmas. Arrangement prices reflect current market conditions at the time of purchase. Product images display our standard designs and pricing may vary during holiday periods. Availability of specific flowers is not guaranteed during peak holidays and substitutions of equal or greater value will apply.
Satisfaction Guarantee & Refund Policy
Thank you for choosing Plattsburgh Flower Market. Customer satisfaction is our priority, and we take great pride in every order we design and deliver.
Reporting an Issue: If you are not satisfied with your order, you must contact us within 24 hours of delivery by phone or email at pfmflowermarket@plattsburghflowermarket.com with your order number and a clear photo of the arrangement received. Issues reported after 24 hours cannot be accommodated due to the perishable nature of our products.
Resolution Options: In the event of a verified quality issue or delivery error on our part, we will, at our sole discretion, offer a re-delivery, store credit, partial refund, or full refund. Refunds are not automatically granted upon request.
Non-Refundable Items: Due to their perishable and custom nature, all floral arrangements, plants, and custom orders are non-refundable once the order has been fulfilled and is in transit or delivered, except in cases of our error or confirmed quality failure. Delivery fees are non-refundable.
Refund Processing: Approved refunds will be issued to the original method of payment and may take 5 to 7 business days to appear on your statement. We reserve the right to modify this policy at any time. Any changes will be posted on this page with an updated effective date.
Return of Original Arrangement: For any quality-related concern, we reserve the right to require pick-up or return of the original arrangement in its original condition within 24 hours of delivery for inspection before a replacement, store credit, or refund is issued.
Cancellations: Requests to cancel an order must be made by calling our shop directly. Cancellations requested at least 24 hours prior to the scheduled delivery or pickup date will receive a full refund to the original payment method, less a $10.00 processing fee which covers credit card and handling costs.
Orders that have already been designed, are out for delivery, or are scheduled for same-day delivery cannot be cancelled. No refunds will be issued for orders cancelled after design has begun.
During peak holiday periods including Valentine's Day week, Mother's Day week, and December 20-25, all orders are final upon placement due to high volume and limited product availability and cannot be cancelled or modified.
Modifications: Requests to change the delivery date, address, card message, or design must be made by phone at least 24 hours prior to delivery. We will make every effort to accommodate modifications, but cannot guarantee changes once an order is in design. Price adjustments may apply if the modification results in a delivery area or product price difference. Re-delivery fees will apply for address changes after an attempted delivery.
Flower Care
All fresh flowers and plants are perishable and require care. Arrangements should have stems re-cut and water changed daily and be kept out of direct sun, excessive heat, and direct airflow from heaters or air conditioners. Proper care is the recipient's responsibility and affects vase life. Style preference (for example, ordering something the recipient may not prefer) is not considered a quality issue and is not grounds for refund.
Allergy, Plant & Pet Safety Disclaimer
At Plattsburgh Flower Market, we create beautiful arrangements using fresh flowers, plants, and select food and gift items. Please read the following important safety information before placing an order.
1. Allergies to Flowers, Plants, and Food Products: Flowers, plants, pollen, fragrances, and food gifts may cause allergic reactions in some individuals. We cannot guarantee arrangements will be allergen-free, as all products are designed in a shared studio. Customers with known allergies should exercise caution and consult a healthcare professional before purchase. It is the customer's responsibility to inform the recipient of potential allergens.
2. Pet and Child Safety: Many common flowers, plants, and foliage can be harmful or toxic if ingested by children or pets. This includes, but is not limited to, lilies which are highly toxic to cats, as well as other varieties toxic to dogs and other animals. All floral products should be kept out of reach of children and pets.
Plattsburgh Flower Market is not liable for any illness, injury, allergic reaction, or adverse effect resulting from contact with or ingestion of our products. For pet safety information, we recommend consulting your veterinarian or the ASPCA Animal Poison Control Center at www.aspca.org.
By placing an order, you acknowledge that you have read, understood, and agree to this disclaimer and accept responsibility for informing the recipient of these potential risks.
Privacy & Safety
Communication and Marketing
When you place an order with Plattsburgh Flower Market, we may contact you via email, phone, or text message regarding your order status, delivery updates, and customer service. By providing your contact information, you consent to receive these transactional communications.
From time to time, we may also send you marketing emails about seasonal specials, new collections, and promotions. You may opt out of marketing emails at any time by clicking the “unsubscribe” link at the bottom of any marketing email. Transactional emails related to your order cannot be unsubscribed from. To opt out of SMS marketing, reply STOP at any time.
We respect your privacy and do not sell your personal information to third parties.
Children’s Privacy
Our website, products, and services are intended for a general audience and are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13 in compliance with the Children’s Online Privacy Protection Act (COPPA). If we become aware that we have collected such information, we will take steps to delete it.
Policy Updates
We may update our Store Policy and Privacy & Safety Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. Any updates will be posted on this page with a new “Last Updated” date. We encourage you to review this page periodically. Your continued use of our website after any changes constitutes your acceptance of the revised policy.
Contact Us
If you have any questions or concerns about our Store Policy or Privacy & Safety Policy, please contact us:
Plattsburgh Flower Market
Email: pfmflowermarket@plattsburghflowermarket.com
Website: www.plattsburghflowermarket.com
Flower Delivery Area & Policy
We offer local flower delivery to Plattsburgh, NY and surrounding communities in Clinton County and the North Country.
We deliver to the immediate Plattsburgh area as well as the following cities and towns:
Altona, Au Sable Forks, Beekmantown, Cadyville, Champlain, Chazy, Chazy Lake, Cliff Haven, Clintonville, Cumberland Head, Dannemora, Ellenburg, Ellenburg Center, Ellenburg Depot, Harkness, Keeseville, Lyon Mountain, Mooers Forks, Morrisonville, Peru, Plattsburgh, Plattsburgh Air Force Base, Point Au Roche, Port Kent, Redford, Rouses Point, Saranac, Schuyler Falls, Wallace Hill, and West Chazy.
Don't see your town listed? Please contact us - we may be able to accommodate your request with an extended delivery fee.
Delivery Times & Advance Notice
To ensure the best selection and on-time delivery, we kindly request a minimum of 24-hour notice for all local deliveries when placing an order by phone. For same-day delivery, please order online before our daily cutoff time or call the shop directly.
For holiday weeks including Valentine's Day, Mother's Day, and Christmas, we recommend placing orders 5-7 business days in advance to ensure wide selection and delivery availability. Holiday delivery windows may be limited.
Recipient Information & Delivery Procedure
Please provide a complete delivery address and a valid phone number for the recipient. Our driver will call to confirm availability, verify the delivery address, and arrange a suitable delivery time and location.
We cannot leave deliveries at the doorstep unattended, and we do not leave deliveries with building management or in unsecured areas without prior authorization. If no one is available to receive the delivery, we will leave a call tag at the residence and bring the arrangement back to our shop. We will notify both the recipient and the customer and will make our best effort to reschedule the delivery or arrange for pickup at our location in Plattsburgh, NY.
Requests to Leave at Door: At the customer's request, we may leave an arrangement at a doorstep, porch, or other location, but the customer assumes all liability for such requests. We are not responsible for arrangements that are damaged by weather, stolen, or mishandled after being left per customer instructions.
Weather Delays
Flower deliveries may be affected by inclement weather such as heavy rain, snow, ice, or extreme heat. In such conditions, delivery delays or cancellations may occur due to safety concerns for our delivery personnel or to protect the quality of the flowers. We use protective coverings and temperature-controlled vehicles whenever possible and may use alternate routes to mitigate weather effects. Customers should consider potential weather impacts when selecting a delivery date. If a weather delay occurs, we will contact you to communicate updates and discuss alternative solutions.
Sympathy & Funeral Home Deliveries
Plattsburgh Flower Market provides compassionate and timely sympathy flower delivery to funeral homes, churches, and the homes of the bereaved throughout the Plattsburgh area.
Funeral Home Delivery Requirements: Funeral homes require sympathy arrangements to be delivered 2 1/2 to 3 hours prior to the first viewing or service time. Please provide the name of the deceased, the funeral home name, and the viewing or service times at checkout to ensure on-time delivery.
If an order is placed late or if there is a second set of viewing hours, we will make every effort to deliver during the second viewing. If timely delivery to the funeral home is no longer possible, we recommend delivery to the home of the bereaved family, which we are happy to arrange for you.
We proudly deliver to the following funeral homes:
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Brown Funeral Home - Plattsburgh, NY
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Hamilton Funeral Home - Peru, Keeseville, and Mooers, NY
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Heidrick Funeral Home - Plattsburgh, NY
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R.W. Walker Funeral Home - Plattsburgh, NY
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Heidrick-Zaumetzer Funeral Home - Au Sable Forks, NY
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Ross Funeral Home - Mooers and Ellenburg Depot, NY
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Rabideau Funeral Home - Ellenburg, NY
If you do not see your funeral home listed, please contact us directly. We deliver to all funeral homes and churches within our delivery area.
SUNY Plattsburgh & Clinton Community College Deliveries
Due to enhanced security protocols at SUNY Plattsburgh and Clinton Community College dormitories, only students are permitted to enter residential buildings. Our drivers cannot enter dorms or leave deliveries unattended outside.
For all college dormitory deliveries, we will contact the recipient to schedule a suitable delivery time. Upon arrival, our driver will require a second phone call to the recipient to arrange to meet at the main entrance of the building to receive the delivery. Please ensure the recipient's phone number is correct and that the recipient is available to meet the driver.
This policy applies to the following residence halls at SUNY Plattsburgh:
Defredenburgh Hall, Harrington Hall, Hood Hall, Kent Hall, Macdonough Hall, Macomb Hall, Mason Hall, Moffitt Hall, Whiteface Hall, and Wilson Hall. Clinton Community College residence halls are included under the same delivery procedure.
We are not responsible for late or failed deliveries due to a recipient being unreachable or unavailable to meet the driver.
Local Hospital & Nursing Home Facility Deliveries
We offer daily delivery to local hospitals and nursing homes including CVPH Medical Center and other care facilities in our service area.
Please provide the recipient's full name, facility name, room number (if available), and a phone number. Deliveries to hospitals and nursing homes are subject to facility policies and restrictions. Some facilities may not accept floral deliveries to the ICU, may have fragrance-free policies, or may require us to leave the arrangement at the front desk or nurse's station for safety reasons.
In cases where a facility is unable to accept the delivery, we will contact you to arrange for re-delivery or pickup. For the safety of patients, we recommend avoiding highly fragrant flowers such as lilies for hospital deliveries.
Payment Methods
Accepted Payment Methods: Plattsburgh Flower Market accepts all major credit cards including Visa, MasterCard, American Express, and Discover through our secure online checkout. We also accept in-store payments, where available. All prices are listed in U.S. Dollars (USD).
Pricing & Sales Tax: All product prices are subject to change without notice. Sales tax will be calculated at checkout based on the delivery or pickup location in New York State. Delivery fees and service fees are applied at checkout and are non-refundable.
Payment Authorization: By placing an order on www.plattsburghflowermarket.com, you authorize Plattsburgh Flower Market to charge your card for the total amount of your order, including products, sales tax, delivery fees, and any applicable service fees. By placing an order, you agree to our Substitution Policy, Refund Policy, and Delivery Policy as stated on this page.
Order Verification: For the protection of our customers, we reserve the right to verify payment information and to cancel or hold any order if fraud is suspected. We may request additional information to verify your order. Orders that fail verification will be cancelled and refunded.
Chargebacks & Disputes: If you have any concern with your order, please contact us directly at pfmflowermarket@plattsburghflowermarket.com before initiating a chargeback or payment dispute. We will make every effort to resolve the issue quickly. We maintain delivery records including date and approximate time of delivery for all completed orders.
Limitation of Liability
Plattsburgh Flower Market’s liability is limited to the purchase price of the floral products sold. We are not liable for any indirect, incidental, or consequential damages, or for any delay or failure in performance resulting from events beyond our reasonable control, including but not limited to acts of nature, inclement weather, supply chain shortages, labor disruptions, or failure of delivery carriers or couriers. In the event of a non-delivery or late delivery due to such circumstances, our sole obligation will be to make reasonable efforts to re-deliver, provide a substitution of equal or greater value, or issue a store credit or refund at our discretion.
Effective Date: July 20, 2026 | Plattsburgh Flower Market - Flower Delivery in Plattsburgh, NY 12901