Store Policy

Substitution Policy

At Plattsburgh Flower Market, we strive to fulfill every customer order as closely as possible to the images and descriptions shown on our website or in-store displays. However, due to the nature of the floral industry, there may be instances where we need to make substitutions to ensure the timely delivery of your order or to meet our high standards of quality.

In the event that a particular flower or product is not available, we reserve the right to substitute it with another of equal or greater value and similar appearance. If you would like to be notified of substitutions prior to delivery, please indicate so on your order. If we are unable to reach you for approval, we will proceed with the substitution.

If you have specific preferences for your order, such as a particular flower color or type, you should indicate this at the time of ordering. We will do our best to accommodate these requests, but we cannot guarantee their availability.

Please note that our substitution policy applies only to individual flowers or products within an arrangement, and not to the overall design or style of the arrangement. Our skilled florists will always strive to create arrangements that are as close as possible to the original design while still using the highest quality flowers available.

By placing an order with Plattsburgh Flower Market, you agree to our substitution policy. If you have any questions or concerns about our policy or a specific order, please don't hesitate to contact us.

Refund Policy

Thank you for choosing to shop with Plattsburgh Flower Market. Our goal is to ensure that our customers are completely satisfied with their purchases.

If for any reason you are not satisfied with your order, please contact us within 24 hours. We will be happy to assist you and resolve any issues that may have arisen.

In situations where a refund is warranted, we offer various options such as a partial refund, store credit, or alternative accommodations. However, please be aware that certain products, such as customized or perishable items, may not be eligible for a refund.

To request a refund, please contact us via email or phone with your order number, the reason for your refund, and any supporting information. Our team will review your request and get back to you as soon as possible.

Please note that refunds may take up to 7 business days to process and appear on your account. Additionally, we reserve the right to modify our refund policy at any time without prior notice.

Thank you for your understanding and for choosing our flower shop.

Disclaimer: Allergy and Pet Safety

At Plattsburgh Flower Market, we take pride in providing beautiful floral arrangements, plants, and food products to our valued customers. However, it's important to note that flowers, plants, and certain food products may cause allergies in some individuals and could potentially pose risks to pets.

1. Allergies to Flowers, Plants, and Food Products:

We are not responsible or liable for any allergic reactions that may occur due to exposure to flowers, plants, or food products purchased from our store. Customers with known allergies or sensitivities to botanicals and food items should exercise caution and consult with their healthcare provider before making a purchase.

2. Pet Safety:

We understand that pets are part of the family, and their well-being is of utmost importance. We are not responsible or liable for any issues that may arise from the presence of flowers, plants, or food products in your home in relation to dogs, cats, or other pets. Some plants and certain food items can be toxic to pets if ingested. It is the customer's responsibility to ensure a safe environment for their pets.

3. Research and Precaution:

We strongly encourage our customers to do their due diligence in researching the safety of flowers, plants, and food products, especially when it comes to pets. The ASPCA (American Society for the Prevention of Cruelty to Animals) website is a valuable resource for information on pet safety and potential hazards associated with various plants and foods. Please visit their website at [www.aspca.org] for comprehensive guidance.

At Plattsburgh Flower Market, we are committed to your satisfaction and safety. If you have any questions or concerns regarding the content or safety of our products, please feel free to reach out to our customer service team for assistance.

By continuing to browse and make purchases on our website, you acknowledge that you have read and understood this disclaimer. Your health, safety, and the well-being of your pets are important to us, and we appreciate your trust in Plattsburgh Flower Market.

Privacy & Safety

We are committed to protecting your privacy and ensuring the safety of your online transactions. This Privacy and Safety Policy explains how we collect, use, and protect your personal information.

Collection and Use of Personal Information

We collect personal information from you when you place an order, register for an account, or sign up for our newsletter. This information may include your name, address, phone number, email address, and payment information. We use this information to process your orders, provide customer service, and send you marketing materials.

We do not sell or share your personal information with third parties without your consent, except as required by law or as necessary to process your orders. We may use your information to improve our website and services, and to provide you with a personalized shopping experience.

Security Measures

We take the security of your personal and financial information seriously. We use SSL encryption for all transactions and store your data on secure servers. We conduct regular security audits and take other measures to protect your information from unauthorized access, disclosure, or use.

Cookies and Tracking

Our website uses cookies and other tracking technologies to improve your browsing experience and personalize our content and advertisements. We may use cookies to remember your preferences, track your order history, and analyze website traffic.

You can choose to disable cookies in your web browser settings, but this may affect your ability to use some features of our website.

Third-Party Services

We may use third-party services such as payment processors to process your orders. We ensure that these services protect your personal and financial information in accordance with industry standards.

Communication and Marketing

We may communicate with you via email, phone, or postal mail to provide you with order updates, customer service, or marketing materials. You can opt out of marketing emails or other communications by clicking the unsubscribe link in the email or contacting our customer service.

Children's Privacy

Our website is intended for general audiences and is not directed towards children under the age of 13. We do not knowingly collect personal information from children under 13 in compliance with the Children's Online Privacy Protection Act (COPPA).

Policy Updates

We may update our Privacy and Safety Policy from time to time. We will post the updated policy on our website and provide a date stamp for the last update.

If you have any questions or concerns about our Privacy and Safety Policy, please contact us at pfmflowermarket@plattsburghflowermarket.com.

Delivery Policy

We deliver to the immediate Plattsburgh area as well as surrounding areas including the cities & towns below:

Altona
Ausable Forks
Beekmantown
Cadyville
Champlain
Chazy
Chazy Lake
Cliff Haven
Clintonville
Cumberland Head
Dannemora
Ellenburg
Ellenburg Center
Ellenburg Depot
Harkness
Keeseville
Lyon Mountain
Mooers
Mooers Forks
Morrisonville
Peru
Plattsburgh
Plattsburgh (Former Air Force Base)
Point Au Roche
Port Kent
Redford
Rouses Point
Saranac
Schuyler Falls
Wallace Hill
West Chazy

To ensure smooth delivery, we kindly ask for a minimum of 24-hour notice prior to the delivery time if calling the shop. For holiday weeks, we recommend placing orders a minimum of 5-7 business days in advance to ensure a wide selection and delivery availability.

We kindly request that you provide us with the recipient's phone number to ensure someone is present at the location to receive the delivery. Our call is not only to confirm the availability of the recipient, but also verify delivery address and to arrange a suitable delivery time. Unfortunately, we cannot leave deliveries at the doorstep. If no one is present at the time of delivery, we will leave a call tag at the residence and bring the delivery back on the truck and notify recipient and customer. We will make our best efforts to make another delivery accommodation or ask for the recipient to pick up the delivery at our location.

Flower deliveries can be affected by inclement weather conditions such as heavy rain, snow, or extreme heat. In such situations, delivery delays or cancellations may occur due to safety concerns for delivery personnel or damage to the flowers. We take every precaution to ensure the safety of our employees and the quality of the flowers. We use protective coverings, temperature-controlled vehicles, and may use alternate delivery routes to mitigate the effects of bad weather. Customers should keep in mind that inclement weather may affect their delivery and plan accordingly by ordering in advance or choosing a different delivery date. In case of any issues, we will be in contact to communicate any updates and possible solutions.

Funeral Home Locations

Funeral homes require sympathy arrangements to be delivered 2 1/2 - 3 hours before the viewing hours. If the order is placed late and there is a second set of viewing hours, we can deliver the order then or we recommend setting up delivery to the home of the bereaved.

Brown Funeral Home
- Locations: Plattsburgh, Altona, and Cadyville, NY
M.B. Clark Funeral Home
- Locations: Champlain and Rouses Point, NY
Hamilton Funeral Home
- Locations: Peru, Keeseville, and Mooers, NY
Heidrick Funeral Home
- Location: Plattsburgh, NY
R.W. Walker Funeral Home
- Location: Plattsburgh, NY
Heidrick-Zaumetzer Funeral Home
- Location: Au Sable Forks, NY
Ross Funeral Home
- Locations: Mooers and Ellenburg Depot, NY
Rabideau Funeral Home
- Location: Ellenburg, NY

SUNY Plattsburgh & Clinton Community College Deliveries

Due to enhanced security protocols at SUNY Plattsburgh and Clinton Community College dormitories, only students are permitted to enter the dorms. For deliveries, we will contact the recipient to schedule a suitable delivery time and upon arrival, the driver will require a second phone call to the recipient to arrange to meet at the main entrance of the building to receive the flower delivery.

The following list pertains to the dorms for SUNY Plattsburgh only.

Defredenburgh Hall
Harrington Hall
Hood Hall
Kent Hall
Macdonough Hall
Macomb Hall
Mason Hall
Moffitt Hall
Whiteface Hall
Wilson Hall

Local Hospital & Nursing Home Facility Deliveries

To arrange a delivery at The University of Vermont Health Network - Champlain Valley Physicians Hospital (CVPH), please ensure that the patient has been assigned a room as we cannot deliver to the ICU due to hospital regulations. Once a room has been assigned, we would be delighted to deliver your floral arrangement. Please note that our current delivery policies, effective in 2023, require us to leave the delivery with a staff member at the entrance of the hospital or nursing home facility. As a result, we cannot guarantee the exact time of delivery to the recipient.

For safety reasons, we recommend that you consider using plastic containers or baskets instead of glass when sending flowers to a nursing home or hospital. Plastic containers or baskets are less likely to break or shatter, which could potentially cause harm to patients or residents. By choosing plastic, you can help ensure the well-being of those receiving your thoughtful gift.

Payment Methods

Online Payments: Credit / Debit Cards; Mastercard, Visa, American Express, & Discover

In-Store Payments: Cash, Check, Credit / Debit Cards, Apple Pay, Android Pay, & Samsung Pay

Accessibility Policy & Information