Question 1

Can I get same-day delivery?

Accepted Answer

Yes! We offer same-day flower delivery in the Plattsburgh area for orders placed by 12pm (noon), Monday through Saturday.We also offer same-day delivery on Sunday! We're open 10am-2pm on Sundays. Since it's a short 4-hour day, Sunday delivery spots fill up quickly and the recipient needs to be available to receive their flowers.Our same-day delivery area includes Plattsburgh and surrounding communities — if you're unsure if your address qualifies, just enter it at checkout or give us a quick call and we can confirm.If it's after noon, we may still be able to accommodate your order depending on our delivery schedule and availability. Please call us directly at 518-561-4488 and we will do our best to make it happen.For peak holidays like Valentine's Day and Mother's Day, we recommend ordering early as our same-day availability may be limited.

Question 2

What is the minimum for delivery?

Accepted Answer

We require a $45 minimum (before delivery fee and tax) for all local deliveries.This minimum helps us cover the cost of our drivers and ensures we can continue to provide reliable, same-day flower delivery throughout the Plattsburgh area.Looking to spend a little less? We lowered our in-store pickup minimum to just $25 plus tax. You can also add on a vase, balloon, greeting card, or chocolates to reach the delivery minimum.

Question 3

I placed my online order.  Is my arrangement going to look like the picture?

Accepted Answer

We understand you want your arrangement to closely resemble the picture on our website. While we strive to capture the essence and style of each featured arrangement, there are a few important points to consider:Conceptual Representation: Photos on our website showcase the style, color palette, and overall aesthetic. Due to natural and seasonal variations in flowers, your specific arrangement may not be an exact replica, but it will capture the essence and spirit of the design.Freshness is Our Priority: We use the freshest flowers available at the time of your order. This means exact varieties and colors may vary based on what is in stock. Our skilled florists will handcraft your bouquet to be as beautiful as possible, keeping the overall concept in mind.If a particular flower, color, or design element is important to you, please include it in the florist instructions at checkout or contact us directly. Otherwise, we will rely on our substitution policy below.Substitution Policy: In certain cases, our photo may depict a general theme or vase that cannot be duplicated exactly. Substitutions of flowers and/or containers may occur due to weather, seasonal availability, and market conditions. In such instances, we guarantee we will maintain the style, theme, and color scheme of your arrangement and will only substitute items of equal or greater value.

Question 4

What if the flowers I want aren't available?

Accepted Answer

We'll design a beautiful arrangement using the freshest seasonal blooms available and keep the same look, feel, and color palette as the original.If substitutions are needed, we will always use flowers of equal or greater value. If a specific flower or color is important to you, please mention it in the notes at checkout — otherwise, we will rely on our substitution policy to create the closest arrangement possible.

Question 5

Do you deliver to dorms or hospitals?

Accepted Answer

Yes! We deliver daily to:- SUNY Plattsburgh — For dorm deliveries, we coordinate with the recipient directly as needed to ensure delivery. Please include the student's full name, dorm name, room number, and cell phone number in the order notes.- Clinton Community College— Same process — please include full dorm info and a cell number so we can coordinate.- UVM Health Network - CVPH Medical Center- Local nursing homes and assisted living facilitiesFor hospital deliveries, please be aware that some units (like ICU) may not allow flowers due to allergies. In that case, we will leave the arrangement with the front desk or nurses' station, or coordinate with the recipient. Latex balloons are not permitted at most hospitals — we will substitute with mylar if needed.

Question 6

What happens if no one is home for the delivery?

Accepted Answer

We never leave arrangements unattended on a doorstep.We call before delivery to make sure someone is available to receive your flowers. If we arrive and no one is present, we will return the arrangement safely to our shop and contact you or the recipient to arrange a re-delivery or in-store pickup.Please include the best contact number for the recipient in the order notes at checkout to help ensure a smooth delivery.

Question 7

I'm afraid/hesitant to put my credit card information online. I would prefer to call or stop into the flower shop. Can I still call in my order or stop in to order?

Accepted Answer

Absolutely — we completely understand, and you're more than welcome to call in your order or visit us in person during our open hours.Our team will be more than happy to help you select the perfect arrangement and process your order over the phone or in person. Please call us at 518-561-4488 or stop by our Plattsburgh shop.If you do choose to order online, please know our website conforms to the highest security standards and is SSL certified, which means your online transactions are encrypted and secure. We respect your choice to place your order in the way that makes you feel most at ease.

Question 8

Are your flowers and plants safe for pets?

Accepted Answer

Most cut flowers, plants, and greenery can cause stomach upset or worse if eaten by cats and dogs, including very common flowers like lilies, tulips, daffodils, and eucalyptus. We cannot make an arrangement guaranteed pet-safe, because even safe varieties are often processed in our cooler with flowers that are not. If you have pets, please keep arrangements out of reach and check the specific flower on the ASPCA Toxic Plant Database before you order: aspca.org/pet-care/animal-poison-control/toxic-and-non-toxic-plants If your pet eats any part of an arrangement, please contact your veterinarian or ASPCA Animal Poison Control immediately.

Question 9

What is a Pre-Order? How can I place a Pre-Order?

Accepted Answer

A pre-order is a purchasing option we may offer on select products when they are sold out for same-day delivery. It allows you to reserve and pay for that arrangement now and secure it for a future delivery date.This option is not available on all products — it will only appear on eligible items when we have enabled it, typically during busy seasons to help you secure your desired arrangement in advance.To place a pre-order (when available):Browse our website and look for products marked as available for pre-order.Add the item(s) to your cart.During checkout, you will be prompted to choose a future delivery date.Complete payment as you would for a regular order.

Question 10

Do you sell flowers by the stem?

Accepted Answer

Yes, we sell flowers by the stem at our Bloom Bar in our Plattsburgh shop.Stop in and pick your own stems from our cooler to build a custom bouquet. Our selection changes daily based on what is freshest and in season.  We can wrap your stems or add a vase for you.

Question 11

Do you offer wedding or event floral services?  Do you offer vase rental?

Accepted Answer

Yes, we offer wedding and event floral services for Plattsburgh and the North Country.We handle bridal bouquets, ceremony and reception designs, and small events. Please contact us directly to discuss your date and schedule a consultation — wedding dates book quickly.Yes, we have a limited selection of vases and containers available for rental for our wedding clients. Rental is only available with a full wedding order.

Question 12

Do you sell silk or dried florals?

Accepted Answer

Yes, we carry a small selection of silk and dried flowers in our Plattsburgh shop as available. It is not our primary focus — we specialize in fresh flowers and plants. Please stop in to see our current selection, as silk and dried are not available for delivery.

Question 13

Do you sell flower vases and other containers separately?

Accepted Answer

Yes, we have a variety of glass & plastic vases for purchase separately.  Baskets and one of a kind containers also available.

We believe in reusing/recycling when possible and accept vase donations from our lovely customers.

Question 14

Do you offer different types of gift baskets?

Accepted Answer

Yes, we offer several types of gift baskets.Fruit baskets from $100.00Snack baskets from $65.00Gourmet fruit baskets include fruit plus cheese, meats, crackers, and treats — priced based on what you would like included.We can work within most budgets, but please keep in mind how many people you are feeding.We require a minimum of 30 hours notice to shop for and create the perfect basket for you.

Question 15

Do you offer fresh flowers for purchase in bulk?

Accepted Answer

Yes, but we are not a wholesaler. With at least 2+ weeks notice, we can special order bulk fresh flowers and source flowers from around the world for your DIY project or event.Please contact us directly with your flower types, colors, and quantities for a custom quote.

Question 16

Do you offer plants for sale?

Accepted Answer

Yes, we offer houseplants and living plant dish gardens in our Plattsburgh shop.We do not sell outdoor plants or plants you would find at a garden center. We specialize in indoor plants and gift plants.We can special order unique plants with enough notice. Please contact our shop directly to discuss.

Question 17

Do you sell balloons?

Accepted Answer

Yes, we offer a wide variety of Mylar balloons for all occasions, but we do not sell latex balloons.Please note we are unable to inflate balloons that were not purchased from our shop due to quality control and safety reasons.

Question 18

Do you sell accessories to customize my arrangement?

Accepted Answer

Yes, we offer lots of ways to customize any arrangement in our Plattsburgh shop.We have picks, bows, keepsake statues, and balloons to personalize your flowers. Some people even add a silk flower as an everlasting touch in a fresh bouquet.

Question 19

Do you dye or color flowers?

Accepted Answer

Yes, as floral artists we have several methods for enhancing the beauty of each bloom to match your specific color.There are exceptions — very delicate flowers like freesia, tropical flowers, roses, and other less hardy blooms do not take color well and it can ruin the quality of the flower. Please contact us directly to discuss what you have in mind.

Question 20

Can I place an order online?

Accepted Answer

Yes! We have been serving Plattsburgh for over 20 years, and we now offer online ordering through our website for Plattsburgh flower delivery.In the last few years we added e-commerce to make it easier for you. Simply select the product you wish to order, provide the recipient's information, and complete the payment process. You will receive a confirmation email once your order is placed.

Question 21

Can I customize my order?

Accepted Answer

Yes, we offer custom orders based on your specific preferences in our Plattsburgh shop.From colors and flower types to vases and add-ons like balloons and keepsakes, we can customize almost any arrangement. Please contact us directly at 518-561-4488 to discuss your customization options.

Question 22

How soon should I order flowers for a holiday (such as Valentine's Day, Mother's Day, Christmas, etc)?

Accepted Answer

To ensure smooth delivery, we kindly ask for a minimum of 24 hour notice for everyday orders whether you are ordering online, calling the flower shop, or even stopping in.For holiday weeks like Valentine's Day, Mother's Day, and Christmas, we recommend placing orders a minimum of 5-7 business days in advance to ensure a wide selection and delivery availability.

Question 23

Do you allow explicit enclosure card messages or allow flowers to be sent anonymously?

Accepted Answer

We understand the desire to personalize your gift, but at our florist shop, we do not write explicit enclosure card messages or facilitate anonymous flower deliveries.We strive to maintain a tasteful and respectful environment for both our customers and recipients. We are more than happy to help you compose a thoughtful, heartfelt message that conveys your intended emotions in a tasteful and appropriate manner.

Question 24

Are you open and do you deliver on Sundays?

Accepted Answer

Yes, we are open and we deliver on Sundays from 10am-2pm. We are open seven days a week!The only days we are closed for both in-store and deliveries are New Year's Day, Fourth of July, Thanksgiving Day, and Christmas Day. Please watch our Facebook and Instagram pages for any unexpected closures, especially during winter inclement weather.

Question 25

How soon will my order be delivered after it's placed?

Accepted Answer

Delivery time depends on the delivery location and the product you order.You can select your preferred delivery date at checkout. We offer same-day Plattsburgh flower delivery for orders placed before 12 noon, and specific date deliveries where available. Please check the available options for your location and product during checkout.For weddings, ceremony and reception designs, and small events, please contact us directly to discuss your date.

Question 26

Do you have floral arrangements ready-made and available for quick pickup?

Accepted Answer

Yes, we offer a selection of ready-made floral arrangements available for quick pickup in our Plattsburgh shop.Our grab-and-go cooler is stocked daily and is perfect for customers in a hurry. Options vary, but they often include popular bouquets and vase arrangements suitable for birthdays, thank you, get well, and just because.

Question 27

Do you offer gift cards or gift certificates?

Accepted Answer

Yes, we offer both e-gift cards and gift certificates.E-Gift Cards (Online): Purchase on our website — look for the Gift Card product. These are for online use only. Once purchased, instructions on how to use it will be emailed to both sender and recipient.Gift Certificates (In-Store): Available for purchase at our physical store location and redeemable for in-store purchases only.Our e-gift cards and gift certificates do not have expiration dates or fees.

Question 28

I want to purchase flowers, but I'm concerned about my pet(s) and/or the recipients pet(s).  Can I still purchase flowers?

Accepted Answer

Of course you can!However, many varieties of plants and flowers are toxic to pets. We highly suggest consulting with your local vet and/or the ASPCA website for recommendations and guidance.If you are concerned, just mention it when you order at 518-561-4488 or in the notes at checkout — we are happy to create a beautiful pet-friendly arrangement for you.

Question 29

What is a Florist Choice arrangement?

Accepted Answer

A Florist Choice Arrangement, also known as a Designer's Choice, Artist's Choice, or Florist's Selection bouquet, is a custom bouquet crafted by our skilled florists.It allows our experts to create a unique arrangement using the freshest, most beautiful flowers available at the time of your order. It's perfect for those who appreciate the element of surprise and want a one-of-a-kind bouquet tailored to the occasion and season.Simply let our florists know your general preferences for color and style, and they'll work their magic to create a fresh and unique arrangement for your special occasion.

Question 30

What does the word "seasonal" mean pertaining to color choices on certain floral arrangements?

Accepted Answer

When we mention "seasonal" for color choices, it means the available color palette may vary depending on the time of year.Flower availability changes with the seasons. For example, you may find vibrant and warm colors like deep reds and oranges more prevalent in fall, while spring might feature pastel shades like pinks and yellows.Our floral designers select the most appropriate and beautiful flowers based on what's naturally in bloom during the season. If you have specific color preferences, please contact us so we can discuss options that align with your vision and the available seasonal blooms.

Question 31

I've placed my online order.  Will I be contacted if a product is not available?

Accepted Answer

In the rare event that a flower, plant, or container you've ordered is unavailable, we will make every effort to create your arrangement as close as possible to the original using our substitution policy.If a particular color or flower is important to your order, please mention it in the notes at checkout. If the substitution would significantly change the look of your arrangement, our team will attempt to promptly reach out to you to discuss suitable alternatives with your approval.

Question 32

How much is your delivery fee? Where do you deliver?

Accepted Answer

Our delivery fee starts at $10.00 for local Plattsburgh delivery and is calculated at checkout based on distance.We deliver throughout Plattsburgh and surrounding communities including Schuyler Falls, Morrisonville, Cumberland Head, Peru, Keeseville, and the SUNY Plattsburgh and Clinton Community College campuses. If you're unsure if your address qualifies, just enter your zip code at checkout or call us at 518-561-4488 and we can confirm.Want to save the fee? In-store pickup is available with only a $25 plus tax minimum.

Question 33

Can I add special instructions or include a card message?

Accepted Answer

Yes! During checkout you will see a box for "Special Instructions" and a box for "Card Message."Use the Card Message box for what you want written on the enclosure card.Use the Special Instructions box for anything that will help us with delivery — like dorm name and room number, hospital room number, gate code, leave at back door, or if a specific flower or color is important to you. If it's important, please tell us there — otherwise we will rely on our substitution policy.

Flower Delivery FAQ Plattsburgh, NY | Same-Day Delivery, Hospitals & Policies