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Frequently Asked Questions

  • Do you offer wedding or event floral services? Do you offer vase rental?
    Yes, we offer wedding and event floral services. We have a limited selection of vases available for rental. Please contact us directly to discuss your specific needs and to schedule a consultation.
  • Do you sell flowers by the stem?
    Yes, we sell flowers for purchase by the stem so that anyone can come in and pick out their own custom bouquet.
  • Do you sell silk or dried florals?
    Yes, we do sell silk and some dried flowers as available, however it is not our primary focus. We do have a small selection available in our shop.
  • Do you sell flower vases and other containers separately?
    Yes, we have a variety of glass & plastic vases for purchase separately. Baskets and one of a kind containers also available. We believe in reusing/recycling when possible and accept vase donations from our lovely customers.
  • Do you offer different types of gift baskets?
    Yes, we offer several types of gift baskets from fruit baskets to gourmet fruit baskets. We also offer snack baskets. Our fruit baskets start at $100.00 Our snack baskets start at $65.00 We can work within several budgets, but keep in mind how many people you are looking to feed with the basket. Please note that we also require a minimum of 30 hours notice to select and create the perfect basket for you.
  • Do you offer fresh flowers for purchase in bulk?
    Yes, but we are not a wholesaler. With enough notice of at least 2+ weeks, we can special order and source flowers from around the world.
  • Do you offer plants for sale?
    Yes, we offer houseplants and living plant dish gardens. We do not sell outdoor plants or plants you would find at a garden center. We can special order unique plants if given enough notice. Contact our shop to discuss with us directly.
  • Do you sell balloons?
    We offer a wide variety of Mylar balloons for all occasions, but we do not sell latex balloons. Please note that we are unable to inflate balloons that were not purchased from our shop due to quality control and safety reasons.
  • Do you sell accessories to customize my arrangement?
    Yes, we offer a myriad of choices to customize any arrangement such as picks, bows, keepsake statues, and some people even include silk flowers as an everlasting touch in a fresh bouquet.
  • Do you dye or color flowers?
    Yes, as floral artists we have several methods at our disposal for enhancing the beauty of each bloom to your specification. There are exceptions such as very delicate flowers, including freesia, tropical flowers, roses, and other less hardy blooms that do not enhance well and ruins the quality of the flower.
  • What payment options do you accept?
    We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. In-Store we also accept cash & check as payment methods.
  • Can I place an order online?
    Yes, we now offer online ordering through our website. Simply select the product you wish to order, provide the recipient's information, and complete the payment process.
  • Can I customize my order?
    Yes, we offer custom orders based on your specific preferences. Please contact us directly, 518-561-4488 to discuss your customization options.
  • How soon should I order flowers for a holiday (such as Valentine's Day, Mother's Day, Christmas, etc)?
    To ensure smooth delivery, we kindly ask for a 24-hour notice prior to the delivery time if calling the shop. For holiday weeks, we recommend placing orders 5-7 business days in advance to ensure a wide selection and delivery availability.
  • Do you allow explicit enclosure card messages or allow flowers to be sent anonymously?
    We understand the desire to personalize your gift and express your sentiments, but at our florist shop, we do not write explicit enclosure card messages or facilitate anonymous flower deliveries. We strive to maintain a tasteful and respectful environment for both our customers and recipients. However, we are more than happy to assist you in composing thoughtful, heartfelt messages that convey your intended emotions in a tasteful and appropriate manner. Our team can offer guidance and suggestions to help you craft a beautiful and meaningful message to accompany your floral gift.
  • What is your return policy?
    We take pride in the quality of our products and services. If for any reason you are not satisfied with your purchase, please contact us within 24 hours of delivery to discuss your concerns.
  • Are you open on Sundays?
    Yes, we are open on Sundays from 10am-2pm. Seven days a week in fact! The only days we are closed are New Years Day, Fourth of July, Thanksgiving Day, and Christmas Day.
  • Why is the florist store closed for maintenance?
    The florist store is temporarily closed for maintenance to ensure that we can provide you with an enhanced and seamless shopping experience. We are working diligently behind the scenes to improve our website, fix any issues, and implement new features that will benefit our customers. We aim to complete the maintenance as quickly as possible to minimize any inconvenience to our customers. The duration of the closure may vary, but we will do our best to have the store up and running again as soon as the necessary updates are completed. Unfortunately, you won't be able to browse or make purchases while the store is closed for maintenance. We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve your shopping experience.
  • How soon will my order be delivered after it's placed?
    The delivery time for your order can vary depending on several factors, including the delivery location and the specific product you've ordered. You can select a preferred delivery date during the checkout process. We offer various delivery options, including same-day and specific date deliveries, where available. Please check the available options for your location and product choice during checkout.
  • What should I do if the recipient refuses to accept a flower delivery?
    Recipients may refuse flower deliveries for various personal reasons, including relationship issues, breakups, concerns about unwanted attention, or feeling uncomfortable with the sender. These decisions should be honored. If the recipient refuses to accept the flower delivery for any reason, it's essential to respect their decision. The flowers are meant to bring joy, and if the recipient doesn't wish to receive them, we cannot force the delivery. If the flower delivery has not yet been attempted or delivered, we will contact the sender to discuss the possibility of arranging an alternative delivery option or canceling the order and giving a refund. If the order is a custom order a partial refund will be given as the order has already been prepared and can't be sold as is. If the flowers have been successfully delivered and the recipient refuses them, we consider our delivery obligation fulfilled. In this case, the sender is responsible for any charges associated with the delivery. The arrangement will be returned to the flower shop, the sender will be notified, and will be asked to make alternative delivery arrangements for their flowers.
  • Do you have floral arrangements ready-made and available for quick pickup?
    Yes, we offer a selection of ready-made floral arrangements that are perfect for customers in a hurry or those who prefer a convenient, quick purchase. Our ready-made options can vary, but they often include popular arrangements suitable for various occasions, such as bouquets and vase arrangements.
  • Do you offer gift cards or gift certificates?
    Yes, we offer both e-gift cards and gift certificates for your gifting needs. You can purchase e-gift cards online through our website. Simply visit our website and look for the Gift Card product to make your purchase. If you prefer to buy a gift certificate in person, you can visit our physical store location to make your purchase. E-Gift Cards (Online): These can be purchased online through our website and are specifically designed for use on our website only. Once the purchase is complete, directions on how to use the online gift card will be emailed to both the sender and recipient. Gift Certificates (In-Store): These are available for purchase at our physical store location and can be redeemed for in-store purchases only. Our e-gift cards and gift certificates do not have expiration dates or fees.
  • How do I create an account?
    An account is created as soon as you place an order with our flower shop after giving your e-mail address. We also have the ability to set you up with an account on our end if you have not already made a purchase.
  • Can I purchase tax-exempt from Plattsburgh Flower Market?
    Yes, Plattsburgh Flower Market does offer tax-exempt purchases to eligible customers. Eligibility for tax-exempt purchases typically applies to organizations or individuals with tax-exempt status, such as non-profit organizations, government entities, and some businesses with appropriate tax-exempt certificates. To make a tax-exempt purchase, you will need to first provide the necessary documentation or tax-exempt certificate that proves your eligibility for tax exemption. This documentation varies depending on your tax-exempt status and location, so please check with our staff for specific requirements. The certificate/documentation can be e-mailed to us at . Once received we can go into your account to give you tax exempt status on our website or if you have not yet purchased online from us, we can set you up with an account.
  • Can I order both pick-up and delivery in a single order?
    Unfortunately, no. We require customers to create separate orders for pick-up and delivery. Placing separate orders for pick-up and delivery allows us to streamline our processes and ensure that each order is handled with the utmost care and efficiency. It helps us allocate resources, plan delivery routes, and prepare your floral arrangements more effectively.
  • I want to purchase flowers, but I'm concerned about my pet(s) and/or the recipients pet(s). Can I still purchase flowers?
    Of course you can! However many varieties of plants and flowers are toxic to a variety of pets. We highly suggest consulting with your local vet and/or the ASPCA website for recommendations and guidance.
  • What is a Florist Choice arrangement?
    A Florist Choice Arrangement, also known as a Designer's Choice or Florist's Selection bouquet, is a custom bouquet crafted by our skilled florists. It allows our experts to create a unique arrangement using the freshest flowers available at the time of your order. It's perfect for those who appreciate the element of surprise and want a one-of-a-kind bouquet tailored to the occasion and season. Simply let our florists know your general preferences for color and style, and they'll work their magic to create a fresh and unique arrangement for your special occasion.
  • What does the word "seasonal" mean pertaining to color choices on certain floral arrangements?
    When we mention "seasonal" in the context of color choices for our floral arrangements, it means that the available color palette may vary depending on the time of year. Flowers come in a wide range of colors, and their availability can change with the seasons. For example, you may find vibrant and warm colors like deep reds and oranges more prevalent in fall, while spring might feature pastel shades like pinks and yellows. Our floral designers select the most appropriate and beautiful flowers based on what's naturally in bloom during the season. This ensures that your arrangement not only looks fresh and appealing but also reflects the natural beauty of the time of year. Rest assured, regardless of the season, our goal is to create stunning floral arrangements that match the mood and ambiance of the moment. If you have specific color preferences, we recommend contacting us so we can discuss options that align with your vision and the available seasonal blooms.
  • I've placed my online order. Will I be contacted if a product is not available?
    Absolutely, we take great care to ensure that your order is fulfilled to your satisfaction. In the rare event that a product you've ordered is unavailable, our team will attempt to promptly reach out to you. We understand the importance of delivering the perfect arrangement, and if any of the specific flowers or products you've selected are not in stock or unavailable for any reason, we will contact you to discuss suitable alternatives or make adjustments to your order with your approval. Your happiness is our priority, and we are committed to creating a positive and hassle-free experience for you.
  • I'm afraid/hesitant to put my credit card information online. I would prefer to call or stop into the flower shop. Can I still call in my order or stop in to order?
    We completely understand your concerns, and we're here to accommodate your preferences. You are more than welcome to call in your order or visit our flower shop in person during our open hours. It's essential to ensure your comfort and convenience in placing your order. However, please note that if you choose to call or visit us to place your order, you won't receive an email receipt or notifications regarding your order status. The order process will be handled manually, and we won't have your email information for communication. It's important to mention that our website, in order to be considered E-Commerce, conforms to the highest security standards, and it is SSL certified. This means that your online transactions are encrypted and secure. Nonetheless, we respect your choice to place your order in a way that makes you feel most at ease. Our team will be more than happy to assist you in selecting the perfect arrangement and processing your order over the phone or in person. We're here to make your flower shopping experience as smooth and enjoyable as possible. Please feel free to contact us or stop by during our open hours, and we'll be ready to help you with your order.
  • I placed my online order. Is my arrangement going to look like the picture?
    We understand your desire for your floral arrangement to closely resemble the picture displayed on our website. While we strive to capture the essence and style of the featured arrangements, there are a few important points to consider: Conceptual Representation: Many of the photos on our website serve as a conceptual representation of the arrangement. They are designed to showcase the style, color palette, and overall aesthetic. Due to the natural and seasonal variations in flowers, your specific arrangement may not be an exact replica, but it will capture the essence and spirit of the design. Freshness is Our Priority: Our top priority is to use the freshest flowers available in the creation of your arrangement. This means that the exact flower varieties and colors may vary based on what is in stock at the time of your order. Rest assured, our skilled florists will handcraft your bouquet to ensure it's as beautiful and captivating as possible, keeping the overall concept in mind. We recommend that you also review our substitution policy for a better understanding of how we handle specific flower substitutions based on availability. Our commitment is to create a stunning and unique floral arrangement that will delight both you and the recipient. If you have specific preferences or concerns, please don't hesitate to contact us, and we'll do our best to accommodate your requests. Your satisfaction is our goal, and we appreciate your trust in our ability to create a memorable floral experience. Substitution Policy: In certain cases, our photograph may depict a general theme or aesthetic and feature a unique vase that cannot be duplicated exactly. While the actual bouquet may not perfectly match the image, its overall character will. From time to time, substitutions of flowers and/or containers may occur due to factors like weather, seasonal availability, and market conditions. These variables can affect product availability. In such instances with the gift you've chosen, we guarantee that we will maintain the style, theme, and color scheme of your arrangement and will only substitute items of equal or greater value. If specific design elements are crucial for your order, please include them in the florist instructions during checkout or get in touch with us to confirm their availability.
  • What is a Pre-Order? How can I place a Pre-Order?
    A pre-order is a purchasing option that allows you to order flowers or arrangements in advance of their availability. You can reserve and pay for these items now, and we will deliver them to you or your desired recipient when they become available. Pre-orders allow us to offer you exclusive access to upcoming products and seasonal collections. It also helps us manage inventory and ensures that you receive your desired floral arrangements during peak seasons. To place a pre-order on our Ecwid store, follow these steps: 1) Browse our website and select the product(s) available for pre-order. 2) Add the selected item(s) to your cart. 3) During the checkout process, you'll be prompted to choose your delivery date. Select the date when you'd like the pre-order to be delivered. 4) Complete the payment process as you would for a regular order.
  • What is your delivery area?
    We offer local delivery within our city and surrounding areas. Please check with us directly for specific delivery zones and fees. We deliver approximately 25 miles to the north, south, and west. We do not deliver to Vermont which is across Lake Champlain. Some cities and towns we deliver to: Altona Ausable Forks Beekmantown Cadyville Champlain Chazy Chazy Lake Cliff Haven Clintonville Cumberland Head Dannemora Ellenburg Ellenburg Center Ellenburg Depot Harkness Keeseville Lyon Mountain Mooers Mooers Forks Morrisonville Peru Plattsburgh Plattsburgh (Former Air Force Base) Point Au Roche Port Kent Redford Rouses Point Saranac Schuyler Falls Wallace Hill West Chazy
  • Can I place an order for delivery to a different city or state?
    No, we do not offer nationwide delivery, nor participate in any wire service or florist exchange. We suggest if you would like to send flowers to someone out of our delivery area that you contact a local brick and mortar flower shop in that particular area and they will take good care of you.
  • Do you offer same-day delivery?
    Yes, we offer same-day delivery for orders placed before our daily cut-off time. Orders placed after the cut-off time may be delivered the following day.
  • What is the cutoff time for floral deliveries?
    The cutoff time for floral deliveries can vary depending on several factors, most importantly, the delivery location and the arrangement chosen. It's important to check with your chosen florist for their specific cutoff time. At this time the cutoff time is 12 noon. Floral deliveries have cutoff times to ensure that orders can be prepared and dispatched in a timely manner, allowing for same-day or scheduled delivery. This helps us manage our workload and meet delivery commitments. Understanding the cutoff time for floral deliveries is essential to ensure your order is processed and delivered as expected. Orders placed after the cutoff time may be scheduled for delivery on the next available delivery day.
  • Is there a minimum purchase for delivery?
    Yes, there is a minimum order of $45 before delivery or tax.
  • How do I order flowers to go to a college student living in the dorms?
    Due to enhanced security protocols at SUNY Plattsburgh and Clinton Community College dormitories, only students are permitted to enter the dorms. For deliveries, we will contact the recipient to schedule a suitable delivery time and upon arrival, the driver will require a second phone call to the recipient to arrange to meet at the main entrance of the building to receive the flower delivery. ​ The following list pertains to the dorms for SUNY Plattsburgh only. ​ Defredenburgh Hall Harrington Hall Hood Hall Kent Hall Macdonough Hall Macomb Hall Mason Hall Moffitt Hall Whiteface Hall Wilson Hall
  • How do I place an order to go to a local hospital or nursing home facility?
    To arrange a delivery at The University of Vermont Health Network - Champlain Valley Physicians Hospital (CVPH), please ensure that the patient has been assigned a room as we cannot deliver to the ICU due to hospital regulations. Once a room has been assigned, we would be delighted to deliver your floral arrangement. Please note that our current delivery policies, effective in 2023, require us to leave the delivery with a staff member at the entrance of the hospital or nursing home facility. As a result, we cannot guarantee the exact time of delivery to the recipient. If you have any other questions please refer to our dedicated FAQ for Hospital and Nursing Home Facility Deliveries.
  • What happens to my delivery if the weather is bad (Too Hot, Too Cold, etc)?
    Flower deliveries can be affected by inclement weather conditions such as heavy rain, snow, or extreme heat. In such situations, delivery delays or cancellations may occur due to safety concerns for delivery personnel or damage to the flowers. We take every precaution to ensure the safety of our employees and the quality of the flowers. We use protective coverings, temperature-controlled vehicles, and may use alternate delivery routes to mitigate the effects of bad weather. Customers should keep in mind that inclement weather may affect their delivery and plan accordingly by ordering in advance or choosing a different delivery date. In case of any issues, we will be in contact to communicate any updates and possible solutions.
  • How does my delivery get handled if no one is home?
    Unfortunately, we cannot leave deliveries at the doorstep. If no one is present at the time of delivery, we will leave a call tag at the residence and bring the delivery back on the truck and notify recipient and customer. We will make our best efforts to make another delivery accommodation or ask for the recipient to pick up the delivery at our location.
  • Do you call the recipient prior to delivery?
    We kindly request that you provide us with the recipient's phone number to ensure someone is present at the location to receive the delivery. Our call is not only to confirm the availability of the recipient, but also verify delivery address and to arrange a suitable delivery time because we are unable to leave a delivery at a doorstep.
  • Can I bring my own items to be delivered along with flowers to the recipient?
    We understand your desire to personalize your gift, but we have specific guidelines regarding the items we can accept for delivery along with flowers. You may include prepackaged and sealed chocolates, cookies, snacks or a greeting card with your flower delivery. These are the only additional items we can accept due to liability and safety reasons. We do not deliver jewelry or alcohol due to legal liabilities that they would entail.
  • Can I request to have a photo of the finished arrangement/product texted to me before delivery?
    We understand your desire to see the final arrangement before it's delivered, and we're happy to accommodate your request for a photo of your order. Here's how it typically works: Throughout Most of the Year: For the majority of the year, we can certainly arrange to have a photo of the finished arrangement or product texted to you before delivery. Just let us know your request when placing your order, and we'll make sure to capture the beauty of your arrangement and send it to you. However, during major holidays (such as Valentine's Day, Mother's Day, Christmas, etc) , when we experience a significantly higher volume of orders and operate under tight delivery schedules, we regret that we may not be able to provide this service. The sheer volume of orders makes it challenging for us to pause for your response without causing potential delays in delivering your order. Please keep in mind that if you do request a photo during other times of the year, it may cause a slight delay in delivering your order while we await your response. We aim to provide the best service possible while ensuring your order is delivered in a timely manner. If you have any questions or specific requirements, don't hesitate to reach out to our team, and we'll do our best to accommodate your preferences. Your satisfaction is important to us, and we appreciate your understanding during busy holiday periods.
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